Customer Service

Nogor Shilpo

At Nogor Shilpo, customer satisfaction is important to us. Our customer service team is here to assist you with orders, shipping, returns, and general inquiries.

How We Can Help

You may contact us for assistance with:

• Order status and tracking

• Shipping and delivery questions

• Returns and refunds

• Product information

• Website or checkout issues

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.
Response times may be longer during weekends, holidays, or peak seasons.

Order Support

For faster assistance, please include the following when contacting us:

• Order number

• Email address used at checkout

• Brief description of your issue

Returns & Refunds Support

All return and refund requests are handled according to our Return & Refund Policy.
Items must meet eligibility requirements to qualify for a return or refund.

Shipping Support

Shipping timelines are estimates. While we work closely with our delivery partners, Nogor Shilpo is not responsible for delays caused by carriers, weather conditions, or incorrect shipping details provided by the customer.

Respectful Communication

We expect respectful communication at all times.
We reserve the right to refuse service to customers who use abusive, threatening, or inappropriate language.

Policy Updates

Customer Service policies may be updated at any time to improve service quality. Updates will be reflected on this page.

Contact Us

For customer service inquiries, please contact us through our website’s support or contact page.