Customer Service
At NOGORSHILPO-US, we believe that great customer service is just as important as great products. Whether you have a question about your order, need help with a return, or simply want to know more about our caps, our dedicated support team is here to help you every step of the way.
How Can We Help You?
1. Contact Us
The fastest way to reach our support team is via email. We typically respond within 1 to 2 business days.
Pro Tip: When emailing us, please include your Order Number and a brief description of your issue so we can resolve it as quickly as possible.
2. Order & Tracking Help
Where is my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can use this number to track your package in real time via the carrier's website.
How long does delivery take?
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Order Processing: 1 to 3 business days
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Standard US Delivery: 5 to 10 business days after dispatch
For more details, visit our Delivery Information page.
Can I change or cancel my order?
We begin processing orders very quickly after they are placed. If you need to make a change or cancel, please contact us at support@nogorshilpo.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.
3. Returns & Refunds Help
How do I return an item?
We offer a hassle-free 30-day return policy. To start a return:
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Email us at support@nogorshilpo.com with your order number and reason for return.
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Our team will send you return instructions within 1 to 2 business days.
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Ship the item back in its original condition and packaging.
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Once received and inspected, your refund will be processed within 5 to 10 business days.
For full details, visit our Refund & Return Policy page.
I received a damaged or wrong item. What do I do?
We sincerely apologize for the inconvenience. Please email us at support@nogorshilpo.com within 7 days of delivery with:
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Your Order Number
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A photo of the damaged or incorrect item
We will resolve the issue by offering a free replacement or a full refund — no return required in most cases.
4. Product Help
What sizes are available?
Our caps are available in a range of sizes. Please refer to the size guide listed on each individual product page to find the best fit for you.
How do I care for my cap?
To keep your NOGORSHILPO-US cap in the best condition:
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Spot clean with a damp cloth and mild soap.
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Do not machine wash or tumble dry.
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Air dry in a well-ventilated area away from direct sunlight.
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Store on a flat surface or cap rack to maintain its shape.
Are your caps true to size?
Yes, our caps are designed to be true to size. However, as sizing can vary between styles, we recommend checking the specific size chart on each product page before ordering.
5. Payment Help
What payment methods do you accept?
We accept the following secure payment methods:
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Visa, MasterCard, and American Express
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Debit Cards
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PayPal
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Apple Pay & Google Pay
All transactions are processed securely via Stripe and PayPal.
Is it safe to enter my payment details on your website?
Absolutely. Our website uses SSL Encryption (HTTPS) to ensure all data transmitted between you and our website is fully secured. We do not store your full credit card or debit card details on our servers.
My payment was declined. What should I do?
If your payment was declined, please:
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Double-check that your card details and billing address are entered correctly.
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Ensure your card has sufficient funds.
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Contact your bank to confirm there are no restrictions on the transaction.
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Try an alternative payment method such as PayPal.
If the issue persists, please contact us at support@nogorshilpo.com and we will assist you.
6. Frequently Asked Questions (FAQs)
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We plan to expand to international shipping in the future.
Q: Can I track my order in real time?
A: Yes! Once your order ships, you will receive a tracking number via email that allows you to monitor your delivery in real time.
Q: How long will it take to get a response from customer support?
A: We aim to respond to all inquiries within 1 to 2 business days during our support hours (Monday to Friday, 9:00 AM – 6:00 PM EST).
Q: Can I exchange my cap for a different size or color?
A: We do not offer direct exchanges at this time. Please return the original item and place a new order for the desired size or color. For more details, see our Refund & Return Policy.
Q: Do you offer wholesale or bulk orders?
A: Yes! We welcome wholesale inquiries. Please visit our Wholesale page or contact us directly at support@nogorshilpo.com for more information.
Q: I entered the wrong shipping address. Can I change it?
A: Please contact us immediately at support@nogorshilpo.com. If your order has not yet been dispatched, we will update the address. Once shipped, we are unable to make changes.
7. Still Need Help?
If your question is not covered above, please don't hesitate to reach out. Our friendly support team is always happy to assist.
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Email: support@nogorshilpo.com
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Phone: +1 (564) 224-8932
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Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We are committed to making your NOGORSHILPO-US shopping experience as smooth and enjoyable as possible. Thank you for choosing us!