1. How do I place an order?

Simply browse our collections, choose your favorite product, click Add to Cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.

2. Can I change or cancel my order?

Yes. If your order has not been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.

3. Will I receive an order confirmation?

Yes. After placing your order, you'll receive a confirmation email containing your order details.

4. Where do you ship?

We currently ship across the United States.

5. How long does shipping take?

• Order Processing: 1 business day
• Estimated Delivery: 1–3 Business Days, depending on your location.

6. How much does shipping cost?

• Free Shipping 

7. Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email to monitor your package.

8. Are your products handmade?

Yes. Many of our products are handcrafted by skilled Bangladeshi artisans, combining traditional craftsmanship with modern design.

9. Will every handmade product look exactly the same?

No. Because each item is handcrafted, slight variations in color, texture, or finish are natural and make every piece unique.

10. What materials are used in your products?

We carefully select high-quality, durable, and eco-friendly materials to ensure long-lasting beauty and performance.

11. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and returned in the original packaging.

12. What should I do if I receive a damaged or incorrect item?

Please contact our support team within 7  days of delivery and include clear photos of the item. We'll work quickly to resolve the issue.

13. When will I receive my refund?

Once your returned item has been received and inspected, your refund will be processed to your original payment method.

14. What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available during checkout.

15. Is my payment information secure?

Yes. Your payment information is protected using secure encryption and trusted payment gateways.

16. How should I care for my products?

We recommend:

• Keep products clean and dry.
• Store leather items in a cool, dry place.
• Clean with a soft cloth when needed.
• Avoid prolonged exposure to direct sunlight or moisture.

17. Can I purchase products as gifts?

Absolutely! Our handcrafted collections make thoughtful gifts for birthdays, anniversaries, weddings, holidays, and other special occasions.

18. Do you offer wholesale or bulk orders?

Yes. We welcome wholesale inquiries, corporate gifting, and bulk purchases. Please contact us for custom pricing and assistance.

19. How can I contact Nogorshilpo?

You can reach our customer support team through our Contact Us page or by email. We're always happy to help with any questions or concerns.

20. Why should I choose Nogorshilpo?

Nogorshilpo is committed to preserving the rich heritage of Bangladeshi craftsmanship while delivering premium-quality products to customers across the United States. Every purchase supports skilled artisans and celebrates authentic handmade excellence.